Privacy Policy

Effective Date: March 27, 2026

1. Introduction

Welcome to Playmakers CRM (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Name

• Email address

• Phone number

• Business name and details

• Billing and payment information

B. Usage Data

• IP address

• Browser and device type

• Pages visited, time spent, and interactions

C. Customer Data (Platform Data)

• Contacts, leads, messages, and other data you upload or manage inside Playmakers CRM

D. Communications Data

• SMS/MMS messages

• Email communications

• Call tracking and logs (if applicable)

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our CRM platform

• Process transactions and manage subscriptions

• Communicate with you (support, onboarding, updates)

• Send marketing and promotional communications (you may opt out anytime)

• Deliver SMS and email communications on your behalf

• Improve platform performance and user experience

• Detect, prevent, and address fraud or security issues

• Comply with legal obligations

4. SMS & Communication Compliance

By providing your phone number and using our services, you agree to receive SMS messages from Playmakers CRM or messages sent on your behalf through our platform.

• Message frequency varies

• Message and data rates may apply

• You can opt out at any time by replying STOP

• You may reply HELP for assistance

You represent and warrant that you have obtained proper consent from your contacts before sending them SMS or email communications using our platform.

We are not responsible for misuse of messaging features by users.

5. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

• Your consent (where required)

6. How We Share Information

We do not sell your personal information.

We may share information with:

• Payment processors (e.g., Stripe)

• Email and SMS service providers

• Cloud hosting and infrastructure providers

• Analytics providers

These third parties are contractually obligated to safeguard your data.

We may also disclose information if required by law or to protect our legal rights.

7. Your Privacy Rights

A. GDPR (EEA Users)
You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“Right to be Forgotten”)

• Restrict or object to processing

• Data portability

B. CCPA/CPRA (California Residents)

You have the right to:

• Know what personal data we collect and how it is used

• Request deletion of your data

• Opt out of the sale of personal data (we do not sell data)

• Non-discrimination for exercising your rights

To exercise your rights, contact us at: [email protected]

8. Data Retention

We retain personal data only as long as necessary to:

• Provide our services

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes and enforce agreements

9. Data Security

We implement commercially reasonable security measures, including encryption and secure data storage.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze traffic and usage patterns

• Improve website functionality

• Personalize user experience

You can control cookies through your browser settings.

11. Third-Party Services & Integrations

Our platform may integrate with third-party services. We are not responsible for the privacy practices of those services.

Users are responsible for reviewing and complying with applicable third-party policies.

12. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States.

By using our services, you consent to such transfers.

13. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.”

15. Contact Information

Playmakers CRM
Email: [email protected]
Phone: (214) 833-8797